At Furry Tail Pet Care, we take the quality of our team seriously. Our hiring process is designed to ensure we only bring on experienced, reliable, and passionate pet care professionals.

Each applicant goes through multiple steps, including:

• Detailed screening and interviews

• Reference checks and background checks

• A structured onboarding and training period

During training, new sitters learn about dog and cat body language, safe leash handling, protocols for anxious pets, and what to do in emergencies. We also train them on how to provide consistent, premium care that aligns with our values and standards.

To ensure ongoing quality, we check in regularly with clients and provide continuous support and feedback to our team. This helps us maintain a high standard of care — every visit, every walk, every time.

All bookings and payments are handled through our secure client portal on the Time To Pet app — it’s super easy to use and only takes a few clicks to request a service.

Once your booking is confirmed, we’ll send you an invoice directly through the app. We accept bank transfers and credit/debit card payments, and all payments are processed securely.

To lock in your spot, we kindly ask for payment in advance. This helps us schedule your services and ensure our team is ready to care for your pets.

Need help with the app? Just reach out — we’re happy to walk you through it!

We totally understand — life happens! But when you book with us, we reserve that time exclusively for you and your pets. That means we often turn away other clients to honour your spot.

To be fair to our team and maintain reliable availability, here’s how our cancellation policy works:

Dog Walks, Drop-In Visits & Pet Taxi:
Cancellations made less than 12 hours before the scheduled service will incur a 50% cancellation fee. The remaining 50% can be either refunded or credited towards a future service — just let us know what works best for you!

Pet Sittings:
Cancellations made less than 48 hours before the start date will also incur a 50% cancellation fee, with the remaining 50% eligible for refund or service credit.

If you ever need to cancel or reschedule, we recommend getting in touch as early as possible — we’ll always do our best to accommodate!

Yes — to fairly compensate our team and cover increased operational demands, a 50% holiday surcharge applies to services scheduled on:

• Official public holidays

• Two days before and after Christmas and New Year

This ensures we can continue delivering high-quality, reliable care for your pets — even during the busiest times of the year. Thanks for understanding and supporting our incredible team!